Your Satisfaction Matters to Us

At Woodstock Chimes, we are committed to providing you with top-quality products and an exceptional shopping experience. We understand that sometimes a product may not meet your expectations or you may need to return an item. Our return policy is designed to be fair, transparent, and hassle-free. Please take a moment to familiarize yourself with the details below:

Note: This return policy is only for businesses who are direct customers of Woodstock Chimes. If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. We will work directly with the retailer on these issues of consumer returns.

As a standard, our returns policy is the following

• No unauthorized returns will be accepted.
• All returns and/or invoice adjustments must be accompanied by an Woodstock Chimes return authorization number which can be obtained by contacting our Customer Support Team.
• If the shipping box is noticeably damaged, please file a claim directly with the carrier. All other claims must be filed directly with Woodstock Chimes within seven days of receipt of the merchandise.
• Any authorized return for product that is not being returned because of damages or defects must be in sellable condition and in the original packaging.
• Authorized returns may be subject to a 20% restocking fee.
• Any return damages that are a direct result of the customer's faulty packaging will not be credited to the customer's account.
• Do not deduct the cost of any claims from payments unless otherwise instructed. We will apply the credit directly to the customer's account.