Frequently Asked Questions |
We strive to
give our customers a level of service that’s above and beyond what you’ll get anywhere
else.We’ve provided the most frequently
asked questions about our products below, along with the answers. |
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will need Adobe Acrobat Reader to view some of the linked documents.
Download
a free copy of this software, by clicking here: 
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Where can I buy
Woodstock
Chimes and/or
Woodstock
Music Collection items?
Many of our Chimes and Woodstock Music Collection products are available for purchase from our network of authorized dealers directly
from this web site. Available items are indicated by a "Buy Now"
button that appears on the product page; the system will assign your order
to a dealer near you.
To find stores in your area that sell our
products, click
here to reach our Dealer Locator. Enter your zip code and the number of miles
you’re willing to travel, and we’ll provide you with the names, addresses
and phone numbers of various stores in your area. If you prefer to shop online, our Dealer Locator
will also provide links to several Internet companies that sell a large selection
of our products.
Please note, due to the large selection of
products, not all dealers stock all products. It's a good idea to call the
dealer to determine if the product you are interested in is in stock.
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I’m looking for a particular product. Can you help?
If you haven’t already used our Dealer Locator, click here
to find the names, addresses and phone numbers of stores in
your area. It’s always a good idea to call ahead to see
if the dealer carries the product you are looking for. If they don’t carry the product, they may be
willing to place a special order for you if you ask. They want to know what customers are looking
for so they’ll appreciate hearing from you. |
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How do I find an online retailer that sells the
particular
Woodstock
product I’m looking for?
To find an online retailer that sells the
Woodstock
product you’re looking for, try the links provided in our Dealer
Locator. You can also try one of
the Internet search engines, like the one at www.google.com. (If you enter the words “Woodstock Chimes” in
the search field, the search engine will bring up links to websites that refer
to Woodstock Chimes.)
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Where/how
do I hang my
Woodstock
Chimes?
Click
here to find out where and how to hang your Woodstock
Chimes for optimal performance.
(You will need Adobe Acrobat Reader to see this document.) |
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How do I care for my
Woodstock
Chimes?
Every part of a Woodstock Chime is weather
protected. Over time, however, those layers of protection
can begin to wear. To enjoy your Woodstock
Chimes for years to come, we suggest the following simple maintenance tips.
Periodically, apply a thin layer of Danish
or lemon oil with a clean cloth to the hardwood parts.
Regular oiling will help protect the wood and retard the natural aging
process.
The tubes of traditional Woodstock Chimes
are made of anodized aluminum that will not rust when exposed to the elements. However, over time, the aluminum may show pitting
as a result of environmental factors. Please
note this will not affect the beautiful tones of your chimes.
Use mild soap and water (or a foaming, non-abrasive
cleanser) to clean the tubes, glass or plastic parts. Try not to dampen the string.
The brass parts of Woodstock Temple Bells,
Garden Bells and other
Woodstock
bell products can be polished with a brass cleaner.
Click here to see how to care for chimes made of natural bamboo (as compared to laminated bamboo). |
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Do you offer refurbishing services for
Woodstock
Chimes?
Refurbishing services are available for many
Signature Chimes. Depending on the
style of chime, we will replace the wood and string parts, re-string the chime
and ship it back to you for a fee.
To initiate this service, please click
here for our Refurbish Request form. Please complete and transmit this form to us
so we can provide you with additional information, including a Return Authorization
number, shipping instruction and the exact cost to refurbish your Woodstock
Chimes.
If the chime is not listed on the Refurbish
Request form, we do not provide refurbishing services for that chime at this
time. |
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Can I buy replacement
string or wood parts to refurbish my
Woodstock
Chimes?
While we offer refurbishing services* for
many Woodstock Chimes, repair kit options are also available for our more
traditional chimes. Depending on the style of your Woodstock Chimes, you may
purchase one of the following types of kits:
o
Center
string and nail
o
Center
string, windcatcher and nail
o
Center
string, windcatcher, clapper and nail
Prices are based on the style of chime.
To initiate this service, please click
here to complete our Repair Kit Request form. After you transmit the completed form to us,
we will provide you with further information, including the cost of the repair
kit you have selected.
*If you prefer that we refurbish your Woodstock
Chimes, please click
here to complete the Refurbish Request form. |
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Can I purchase replacement parts for other
Woodstock
Chime products?
In addition to the various refurbishing and
repair kit options listed above, we also sell various replacement parts for
our Garden Bell and Fountain products, as well as some of our other chime
products. Please click
here and let us know what you are looking for. |
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Can I purchase accessory
parts for Music Collection products?
We sell various replacement parts for our
drums and other Music Collection items. Please
click here and let us know what
you are looking for. |
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What is your warranty policy?
You expect excellence and so do we. We’re committed to quality and stand behind
everything we sell. All Woodstock Chimes
come with a lifetime tuning guarantee and a generous warranty against
defects in materials or workmanship. All
Woodstock Music Collection products also carry a generous warranty.
If your
Woodstock product is still under warranty and appears to have a defect, please
let us know so we can determine the best course of action.
If it is more convenient for you, you may be able to exchange the defective
item at the place of purchase. |
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I’m interested in selling
Woodstock
Chimes and/or
Woodstock Music Collection.
Can you give me some information?
If you own or manage a retail
business, you will need to establish a wholesale account with us. If you're
interested in opening a wholesale account with us or would like to receive
further information about our product line, please click
here and complete the following questionnaire. We, or our
sales representative for your area, will respond within a few days. Please
note: Approval by a local sales representative is required before a new account
can be established. If payment terms are requested, credit approval will also
be required. |
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I received a
Woodstock
product as a gift, but wish to exchange
it. Can you help me?
Please contact the place
of purchase regarding their exchange policy. |
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I understand my Woodstock Chime is precision-tuned, what does that mean?
When Woodstock Chimes first began producing windchimes in 1979, most windchimes were made by artists who created visually beautiful chimes with little consideration for the sound. Woodstock Chimes elevated the windchime into an item that combines beauty with musical relevance, using a technique that precision tunes the company's windchimes to musical scales. "Windchimes are musical instruments that are played by the wind," says founder Garry Kvistad, who taught collegiate music classes for many years, and is also a musician with the group NEXUS and a percussionist with the Steve Reich and Musicians ensemble. "When you're purchasing a windchime, you should close your eyes and listen to it. If you have an immediate, positive reaction to the sound, it's an ideal windchime for you."
For reasons of musical purity, we tune all of our products to an ancient system known as just intonation. Therefore, many of the notes used on Woodstock Chimes fall between the notes of the piano which is tuned to a modern system called equal temperament. This makes our products not only authentic when we tune to ancient scales, but also gives the sound its beautiful and unique quality for which we are known. Each and every tube or rod used in our special chimes is individually tuned to exacting frequencies to assure the best possible result. This means that tubes tuned to the same note found on other Woodstock Chimes will be in tune with each other but might be slightly different in length. Other windchime makers often cut to exacting lengths but the sound will vary due to the slight inconsistencies of the tubes (wall thickness, diameter, temperament of metal). While our products are mostly enjoyed in homes and gardens, many musicians use them as well. Since the intervals don’t always match the modern system of tuning of the piano exactly, trained ears can appreciate the difference and adapt to the ancient system. For those wanting to explore this ancient tuning system of just intonation in great detail, I suggest the following: http://www.kylegann.com/tuning.html. |
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Do you have a glossary of terms ?
Yes, of course! Please click here to see our glossary of commonly used terms. |
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I have an inquiry about something that hasn’t been
addressed here. How do I get an answer?
Please click
here to send us an e-mail message. We’ll
reply as quickly as we can. |
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